We’re your 24/7 tech support team, ready to set up and fix your mobile, tablet or computer, and help you master it. We can help you in selected Carphone Warehouse stores and over the phone.
What makes an Agent?That crisp white shirt, those shiny shoes, the clip-on tie. You're looking at a Geek Squad Agent alright. But what's the awesome sauce that makes up our DNA?
Mouth & jargon-filter Jargon goes in, sensible sentences come out. No need to over complicate the already complex.
Extra-empathy earsSpecially trained to listen extra hard and pinpoint problems at fifty paces.
Short sleeved white shirt With straight-point collars. Worn even in the dead of winter. Our sleeves don't get in the way of wires. Plus, the cuffs stay super clean - because there are none.
Black clip-on tieAuthentic polyester clip-on tie, complete with Geek Squad pin and a safety release to save us from strangulation by printer.
White athletic crew socksOur socks are always on show, so we keep them completely spotless and bright white.
Black leather lace-upsAgent-issue black dress shoes, polished to a high shine and kept super clean and shiny. Very dashing.
High-tech brainAble to absorb, retain and explain even the most technical information. Powered by chocolate buttons and fizzy drinks.
Heart of solid goldStrong enough to support every customer, soft enough to melt at every plate of thank you cookies.
The badgeAgent Badges aren't given, they're earned. Every one has a unique serial number. Legend has it that badge 001 is reserved for you, our customers.
Black belt with silver buckleAn essential piece of kit - without our belts, our badges wouldn't hang properly.
Black trousersBlack-as-night Agent-issue trousers. Designed to cover exploded pen stains and keep us looking sharp.